CallerPassGet CallerPass

Legal

CallerPass Privacy Policy

Effective Date: 02/11/2026 Last Updated: 02/11/2026 CallerPass ("CallerPass," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CallerPass collects, uses, stores, shares, and protects information when you use our mobile applications, websites, communication services, protected phone numbers, text messaging services, verification systems, screening tools, and related products and services (collectively, the "Services"). PLEASE READ THIS POLICY CAREFULLY. BY USING CALLERPASS, YOU AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

1. IMPORTANT NOTICE ABOUT THE SERVICES

CallerPass is a communication management and access-control platform. CallerPass is not:

  • a law enforcement agency;
  • an emergency dispatch provider;
  • a telecommunications carrier;
  • a guaranteed spam prevention service;
  • a replacement for emergency services;
  • a guaranteed identity verification system; or
  • a guaranteed fraud prevention system.

CallerPass attempts to help users manage communication access, but CallerPass cannot guarantee that all unwanted calls, messages, spam, scams, or malicious communications will be identified, screened, blocked, intercepted, prevented, or stopped. Users remain solely responsible for:

  • deciding who to trust;
  • responding to communications;
  • configuring their settings;
  • maintaining account security;
  • understanding forwarding behavior with their carrier; and
  • determining whether to answer, trust, block, or engage with callers or senders.

CallerPass does not guarantee uninterrupted access, delivery, forwarding, screening accuracy, or compatibility with all devices, carriers, networks, or third-party systems.

2. INFORMATION WE COLLECT

We may collect the following categories of information.

A. Account Information

When you register for CallerPass, we may collect:

  • your mobile phone number;
  • verification information;
  • account identifiers;
  • protected number assignments;
  • authentication records;
  • subscription status;
  • plan information;
  • profile information you voluntarily provide;
  • support communications; and
  • settings and preferences.

B. Communication Data

When using CallerPass, we may process:

  • incoming and outgoing call metadata;
  • call timestamps;
  • call duration;
  • caller and recipient phone numbers;
  • verification attempts;
  • access code usage;
  • trusted contact relationships;
  • blocked contact information;
  • message metadata;
  • message request records;
  • voicemail metadata;
  • voicemail transcripts if enabled;
  • communication routing data;
  • forwarding status;
  • carrier information;
  • communication logs;
  • communication preferences; and
  • screening decisions.

CallerPass generally does not permanently store the full audio content of calls unless explicitly disclosed and enabled for a specific feature.

C. Device and Technical Information

We may collect:

  • IP address;
  • device identifiers;
  • app version;
  • operating system;
  • device model;
  • browser information;
  • crash reports;
  • diagnostics;
  • push notification tokens;
  • session information;
  • approximate geolocation derived from IP;
  • carrier information; and
  • analytics events.

D. Payment Information

Payments may be processed through third-party payment providers such as Stripe, Apple, Google, or other processors. CallerPass does not store full payment card numbers on our own servers. We may receive:

  • payment status;
  • subscription status;
  • billing history;
  • invoice records;
  • partial payment method information;
  • refund status; and
  • fraud or chargeback signals.

E. Carrier and Number Information

We may use third-party lookup services to identify:

  • carrier name;
  • line type;
  • mobile or VoIP classification;
  • country;
  • network routing information; and
  • phone number validity.

F. Support and User Communications

If you contact support, we may collect:

  • emails;
  • support requests;
  • screenshots;
  • uploaded files;
  • communications with support staff; and
  • troubleshooting data.

G. Administrative and Security Information

We may collect:

  • abuse reports;
  • moderation records;
  • security logs;
  • failed login attempts;
  • suspicious activity indicators;
  • audit logs;
  • internal notes;
  • account enforcement actions; and
  • system access records.

3. HOW WE USE INFORMATION

We may use information for the following purposes:

  • operating the Services;
  • authenticating users;
  • assigning protected numbers;
  • routing communications;
  • enabling screening features;
  • processing trusted contacts and access controls;
  • enabling message requests;
  • detecting spam, abuse, fraud, or suspicious activity;
  • enforcing our Terms and Acceptable Use Policy;
  • providing support;
  • processing subscriptions and payments;
  • maintaining system integrity;
  • improving performance;
  • troubleshooting;
  • analytics;
  • product development;
  • communicating with users;
  • security monitoring;
  • legal compliance;
  • preventing unauthorized access;
  • maintaining audit records; and
  • protecting the safety, rights, and property of users, CallerPass, and third parties.

4. HOW CALL SCREENING AND MESSAGE SCREENING WORK

CallerPass may provide:

  • call screening;
  • trusted contact bypass;
  • access code verification;
  • message request filtering;
  • caller identification;
  • forwarding assistance;
  • temporary access;
  • communication restrictions; and
  • blocking features.

These systems are automated and may rely on:

  • user-defined settings;
  • trusted contact lists;
  • verification attempts;
  • carrier behavior;
  • forwarding configurations;
  • metadata analysis;
  • third-party infrastructure; and
  • automated decision systems.

CallerPass does not guarantee:

  • that all unwanted communications will be blocked;
  • that all wanted communications will be delivered;
  • that screening decisions are always accurate;
  • that calls will route correctly across all carriers;
  • that notifications will be delivered;
  • that all devices support all features; or
  • uninterrupted availability.

Users are responsible for configuring their settings appropriately.

5. CALL FORWARDING AND CARRIER SERVICES

Certain CallerPass features may rely on:

  • carrier forwarding;
  • conditional forwarding;
  • voicemail routing;
  • third-party telecommunications infrastructure; and
  • carrier network behavior.

CallerPass does not control:

  • wireless carriers;
  • carrier forwarding behavior;
  • voicemail timing;
  • carrier outages;
  • network interruptions;
  • delays;
  • carrier compatibility;
  • unsupported forwarding configurations; or
  • carrier-specific limitations.

CallerPass makes no warranty that forwarding features will operate continuously or identically across all carriers or devices. Users are solely responsible for:

  • understanding their carrier settings;
  • enabling forwarding correctly;
  • verifying forwarding behavior;
  • understanding carrier charges;
  • understanding voicemail interactions; and
  • ensuring their device and carrier support desired functionality.

6. AI, AUTOMATION, AND TRANSCRIPTION FEATURES

CallerPass may offer automated or AI-assisted features such as:

  • voicemail transcription;
  • caller summaries;
  • message categorization;
  • spam detection;
  • communication prioritization;
  • automated screening;
  • automated notifications; and
  • automated moderation.

Automated systems may make mistakes. CallerPass does not guarantee the accuracy, completeness, legality, reliability, or suitability of any AI-generated output or automated decision. Users remain solely responsible for:

  • evaluating communications;
  • making decisions;
  • responding to callers;
  • complying with laws; and
  • determining whether information is trustworthy.

7. HOW WE SHARE INFORMATION

We may share information with:

A. Service Providers

Including:

  • cloud hosting providers;
  • telecommunications providers;
  • SMS providers;
  • call routing providers;
  • analytics providers;
  • payment processors;
  • authentication providers;
  • infrastructure providers;
  • customer support providers; and
  • security providers.

B. Legal Compliance

We may disclose information when we believe disclosure is necessary to:

  • comply with law;
  • respond to lawful requests;
  • comply with court orders or subpoenas;
  • protect safety;
  • prevent fraud or abuse;
  • enforce agreements; or
  • protect the rights, property, and security of CallerPass, users, or others.

C. Business Transfers

Information may be transferred in connection with:

  • mergers;
  • acquisitions;
  • financing;
  • asset sales;
  • bankruptcy;
  • restructuring; or
  • similar transactions.

D. With User Direction

Information may be shared when you intentionally:

  • connect integrations;
  • authorize forwarding;
  • send communications;
  • add trusted contacts;
  • invite others; or
  • otherwise direct sharing.

8. DATA RETENTION

CallerPass retains information for as long as reasonably necessary to:

  • provide services;
  • maintain security;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain records;
  • prevent fraud;
  • improve services; and
  • support legitimate business purposes.

Retention periods may vary depending on:

  • account status;
  • legal requirements;
  • abuse investigations;
  • billing disputes;
  • support needs;
  • system backups; and
  • operational requirements.

Certain information may persist in:

  • backups;
  • audit logs;
  • archived systems;
  • legal records; or
  • security systems.

9. ACCOUNT SUSPENSION, TERMINATION, AND ENFORCEMENT

CallerPass may suspend, restrict, limit, investigate, or terminate accounts at any time for reasons including:

  • suspected abuse;
  • fraud;
  • spam;
  • harassment;
  • unlawful activity;
  • policy violations;
  • payment failures;
  • excessive operational risk;
  • suspicious behavior; or
  • actions that may harm users, CallerPass, or third parties.

CallerPass reserves the right to:

  • block communications;
  • revoke access;
  • release or reclaim numbers;
  • restrict features;
  • limit usage;
  • investigate accounts; and
  • preserve records related to abuse or investigations.

10. USER RESPONSIBILITIES

Users agree that they are solely responsible for:

  • complying with laws;
  • obtaining necessary permissions;
  • communications sent through CallerPass;
  • trusted contact management;
  • access code management;
  • protecting their devices and credentials;
  • configuring forwarding correctly;
  • ensuring lawful use of communications features; and
  • ensuring they do not violate the rights of others.

Users must not use CallerPass for:

  • harassment;
  • spam;
  • fraud;
  • impersonation;
  • unlawful surveillance;
  • unlawful robocalling;
  • unlawful telemarketing;
  • phishing;
  • abusive communications;
  • identity theft;
  • illegal activity; or
  • violations of telecommunications laws.

11. THIRD-PARTY SERVICES

CallerPass relies on third-party services and infrastructure, including telecommunications and cloud providers. CallerPass is not responsible for:

  • outages;
  • delays;
  • carrier failures;
  • third-party actions;
  • third-party security practices;
  • unsupported devices;
  • forwarding failures;
  • network congestion;
  • API failures;
  • infrastructure downtime; or
  • interruptions caused by external providers.

Use of third-party services may also be subject to separate privacy policies and terms.

12. SECURITY

CallerPass uses commercially reasonable administrative, technical, and organizational measures designed to protect information. However, no system can be guaranteed to be completely secure. CallerPass does not guarantee:

  • absolute security;
  • uninterrupted security;
  • immunity from unauthorized access;
  • immunity from breaches;
  • immunity from cyberattacks; or
  • immunity from data interception.

Users acknowledge and accept these risks. Users are responsible for:

  • securing devices;
  • protecting authentication codes;
  • maintaining account confidentiality; and
  • promptly notifying CallerPass of suspected unauthorized access.

13. PUSH NOTIFICATIONS AND COMMUNICATIONS

CallerPass may send:

  • push notifications;
  • SMS;
  • account notices;
  • security alerts;
  • billing communications;
  • operational messages;
  • support communications; and
  • feature announcements.

Users may manage certain notification preferences within the app or device settings. CallerPass may still send essential service-related or legal communications even if optional marketing communications are disabled.

14. CHILDREN'S PRIVACY

CallerPass is not directed to children under 13. CallerPass does not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected without appropriate authorization, we may delete the information.

15. INTERNATIONAL USE

CallerPass may operate and store data in the United States and other jurisdictions. By using the Services, users understand that information may be transferred to and processed in jurisdictions that may have different privacy protections than their own.

16. DISCLAIMERS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLERPASS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • NON-INFRINGEMENT;
  • ACCURACY;
  • RELIABILITY;
  • AVAILABILITY;
  • SECURITY;
  • UNINTERRUPTED OPERATION; and
  • ERROR-FREE PERFORMANCE.

CALLERPASS DOES NOT GUARANTEE:

  • THAT COMMUNICATIONS WILL ALWAYS BE DELIVERED;
  • THAT SCREENING WILL ALWAYS BE ACCURATE;
  • THAT CALLS WILL ROUTE PROPERLY;
  • THAT THIRD-PARTY SERVICES WILL FUNCTION;
  • THAT FORWARDING WILL WORK ON ALL CARRIERS;
  • THAT SPAM, SCAMS, OR HARASSMENT WILL BE PREVENTED;
  • THAT ALL UNWANTED COMMUNICATIONS WILL BE BLOCKED; OR
  • THAT ALL WANTED COMMUNICATIONS WILL BE RECEIVED.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLERPASS, ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR:

  • INDIRECT DAMAGES;
  • INCIDENTAL DAMAGES;
  • SPECIAL DAMAGES;
  • CONSEQUENTIAL DAMAGES;
  • EXEMPLARY DAMAGES;
  • LOSS OF PROFITS;
  • LOSS OF BUSINESS;
  • LOSS OF DATA;
  • LOSS OF GOODWILL;
  • MISSED COMMUNICATIONS;
  • MISSED CALLS;
  • MISSED MESSAGES;
  • FORWARDING FAILURES;
  • SECURITY INCIDENTS;
  • PERSONAL INJURY;
  • REPUTATIONAL HARM; or
  • DAMAGES ARISING FROM THIRD-PARTY ACTIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF CALLERPASS FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT PAID BY THE USER TO CALLERPASS DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
  • ONE HUNDRED U.S. DOLLARS ($100).

CERTAIN JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS, SO SOME LIMITATIONS MAY NOT APPLY.

18. INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless CallerPass and its affiliates, officers, employees, contractors, and partners from and against claims, liabilities, damages, losses, costs, and expenses arising out of or related to:

  • user conduct;
  • misuse of the Services;
  • unlawful communications;
  • policy violations;
  • forwarding misuse;
  • spam;
  • harassment;
  • regulatory violations;
  • telecommunications violations;
  • user content;
  • disputes with third parties; or
  • violations of rights or laws.

19. YOUR RIGHTS AND CHOICES

Depending on jurisdiction, users may have rights regarding:

  • access;
  • correction;
  • deletion;
  • portability;
  • restriction;
  • objection; or
  • withdrawal of consent.

CallerPass may require verification before processing requests. Certain information may be retained as required for:

  • legal compliance;
  • fraud prevention;
  • security;
  • dispute resolution;
  • operational needs; or
  • legitimate business purposes.

Requests may be submitted to: support@callerpass.com

20. CALIFORNIA PRIVACY RIGHTS

If applicable, California residents may have additional rights under California law regarding access, deletion, correction, and disclosure of personal information. CallerPass does not sell personal information in the traditional sense.

21. CHANGES TO THIS POLICY

CallerPass may modify this Privacy Policy at any time. Changes become effective when posted. Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy. Users are responsible for reviewing the Privacy Policy periodically.

22. CONTACT INFORMATION

CallerPass CallerPass United States support@callerpass.com https://callerpass.com

23. ACCEPTABLE USE NOTICE

Use of CallerPass is also governed by:

  • Terms of Service
  • Acceptable Use Policy
  • Billing Terms
  • Communications Consent Terms
  • Any additional service-specific policies

Users should review all applicable policies before using the Services.