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CallerPass Acceptable Use Policy

Effective Date: 02/11/2026 Last Updated: 02/11/2026 This Acceptable Use Policy ("AUP") governs the use of CallerPass services, applications, websites, protected numbers, communication systems, screening tools, forwarding features, messaging systems, APIs, and related infrastructure (collectively, the "Services"). This AUP is incorporated into the CallerPass Terms of Service. By using CallerPass, you agree to comply with this Acceptable Use Policy.

1. PURPOSE OF THIS POLICY

CallerPass is designed to help users manage communication access and privacy. CallerPass is not intended to be used for:

  • unlawful activity;
  • abusive communications;
  • spam operations;
  • impersonation;
  • fraud;
  • harassment;
  • unlawful telemarketing;
  • unlawful surveillance;
  • deceptive practices; or
  • violations of telecommunications laws.

This Policy exists to:

  • protect users;
  • protect telecommunications infrastructure;
  • maintain system integrity;
  • reduce abuse;
  • comply with legal obligations; and
  • preserve service reliability.

2. PROHIBITED ACTIVITIES

Users may not use CallerPass to engage in, promote, facilitate, support, or assist any activity that is unlawful, deceptive, abusive, harmful, fraudulent, invasive, disruptive, or otherwise prohibited. The following activities are prohibited.

3. SPAM AND UNSOLICITED COMMUNICATIONS

Users may not use CallerPass for:

  • spam;
  • mass unsolicited communications;
  • unlawful robocalling;
  • bulk messaging abuse;
  • unsolicited promotional campaigns;
  • unlawful telemarketing;
  • SMS blasting;
  • high-volume nuisance communications;
  • repetitive harassment; or
  • communications that violate anti-spam laws.

Users must comply with:

  • the Telephone Consumer Protection Act (TCPA);
  • CAN-SPAM requirements;
  • CTIA guidelines;
  • carrier rules;
  • telecommunications laws; and
  • all applicable regulations.

CallerPass may suspend or terminate accounts involved in suspected spam activity.

4. FRAUD, IMPERSONATION, AND DECEPTION

Users may not use CallerPass for:

  • impersonation;
  • phishing;
  • identity theft;
  • fraud schemes;
  • financial scams;
  • social engineering;
  • deceptive caller identification;
  • unlawful spoofing;
  • misleading communications;
  • deceptive routing;
  • account takeover attempts;
  • credential theft; or
  • fraudulent solicitation.

Users may not falsely represent:

  • their identity;
  • affiliations;
  • authorization;
  • business status;
  • legal authority; or
  • relationships with others.

CallerPass reserves the right to investigate and report suspected fraud.

5. HARASSMENT, ABUSE, AND HARMFUL CONDUCT

Users may not use CallerPass to:

  • harass;
  • threaten;
  • stalk;
  • intimidate;
  • abuse;
  • exploit;
  • incite violence;
  • target vulnerable individuals;
  • distribute hateful content;
  • engage in unlawful discrimination; or
  • engage in harmful or malicious conduct.

CallerPass may restrict or terminate accounts involved in abusive behavior.

6. ILLEGAL CONTENT AND ACTIVITIES

Users may not use CallerPass in connection with:

  • unlawful activity;
  • illegal commerce;
  • human trafficking;
  • child exploitation;
  • unlawful gambling;
  • narcotics trafficking;
  • organized fraud;
  • extortion;
  • ransomware;
  • malware distribution;
  • unlawful weapons sales;
  • unlawful surveillance;
  • unlawful recording;
  • money laundering; or
  • criminal enterprises.

CallerPass may cooperate with law enforcement where legally required or appropriate.

7. TELECOMMUNICATIONS VIOLATIONS

Users may not:

  • violate telecommunications regulations;
  • bypass carrier restrictions unlawfully;
  • evade lawful enforcement systems;
  • manipulate caller identification unlawfully;
  • interfere with carrier operations;
  • exploit forwarding systems;
  • abuse verification systems;
  • interfere with routing infrastructure; or
  • misuse protected numbers.

CallerPass reserves the right to restrict accounts presenting operational, carrier, compliance, or abuse risk.

8. MISUSE OF SCREENING FEATURES

Users may not use screening features to:

  • deceive others;
  • unlawfully intercept communications;
  • impersonate businesses;
  • unlawfully record communications;
  • mislead callers;
  • harass users;
  • evade accountability; or
  • facilitate unlawful conduct.

Users remain solely responsible for complying with laws regarding:

  • call recording;
  • consent;
  • surveillance;
  • notifications; and
  • telecommunications compliance.

CallerPass does not guarantee legal compliance for user conduct.

9. TRUSTED CONTACTS AND ACCESS CODES

Users are solely responsible for:

  • managing trusted contacts;
  • managing access codes;
  • revoking access;
  • sharing codes responsibly;
  • communications resulting from granted access; and
  • protecting account access.

Users may not:

  • sell unauthorized access;
  • distribute access codes maliciously;
  • impersonate others through access systems; or
  • exploit access systems for abusive purposes.

10. MESSAGE REQUESTS AND TEXT SCREENING

Users may not use message-request systems or text-screening systems for:

  • unlawful bulk messaging;
  • harassment;
  • phishing;
  • deceptive marketing;
  • malicious automation;
  • spam distribution; or
  • abusive communication campaigns.

Users remain responsible for all messages sent through CallerPass.

11. AUTOMATION, SCRAPING, AND SYSTEM ABUSE

Users may not:

  • scrape the Services;
  • use unauthorized automation;
  • overload infrastructure;
  • interfere with APIs;
  • bypass rate limits;
  • reverse engineer systems;
  • probe vulnerabilities;
  • conduct denial-of-service attacks;
  • exploit software weaknesses; or
  • interfere with system performance.

CallerPass may implement:

  • rate limiting;
  • abuse monitoring;
  • automated restrictions;
  • detection systems;
  • throttling; and
  • security enforcement.

12. SECURITY AND ACCOUNT RESPONSIBILITIES

Users are responsible for:

  • maintaining account security;
  • protecting authentication codes;
  • protecting devices;
  • maintaining forwarding security;
  • preventing unauthorized access; and
  • reporting suspicious activity.

Users may not:

  • attempt unauthorized access;
  • share accounts improperly;
  • compromise security systems;
  • exploit vulnerabilities; or
  • interfere with security protections.

13. PAYMENT AND SUBSCRIPTION ABUSE

Users may not:

  • use stolen payment methods;
  • engage in chargeback fraud;
  • manipulate subscription systems;
  • abuse trial programs;
  • create fraudulent accounts;
  • evade payment obligations; or
  • exploit billing systems.

CallerPass may suspend accounts involved in suspicious billing behavior.

14. CARRIER, NETWORK, AND INFRASTRUCTURE PROTECTION

CallerPass may limit, throttle, restrict, suspend, or terminate activity that:

  • creates operational risk;
  • threatens telecommunications providers;
  • threatens infrastructure stability;
  • triggers carrier abuse flags;
  • creates excessive complaint risk;
  • causes routing disruption;
  • creates fraud risk; or
  • negatively impacts service reliability.

CallerPass may act proactively to protect:

  • users;
  • carriers;
  • infrastructure providers;
  • messaging reputation;
  • routing integrity; and
  • service continuity.

15. INVESTIGATIONS AND ENFORCEMENT

CallerPass reserves the right to:

  • investigate suspected violations;
  • monitor usage;
  • preserve records;
  • restrict functionality;
  • suspend accounts;
  • terminate accounts;
  • reclaim protected numbers;
  • block communications;
  • remove content;
  • deny access; and
  • cooperate with lawful requests or investigations.

CallerPass may take action without prior notice where appropriate.

16. REPORTING VIOLATIONS

Users may report violations or abuse to: support@callerpass.com CallerPass may investigate reports but is not obligated to respond to every complaint.

17. NO GUARANTEE OF SERVICE AVAILABILITY

CallerPass may:

  • modify features;
  • restrict usage;
  • remove capabilities;
  • suspend services;
  • discontinue plans; or
  • change operational policies.

CallerPass does not guarantee:

  • uninterrupted service;
  • forwarding compatibility;
  • screening accuracy;
  • delivery reliability;
  • carrier compatibility; or
  • continuous access.

18. USER LIABILITY

Users are solely responsible for:

  • their conduct;
  • communications sent or received;
  • account activity;
  • trusted contact management;
  • access code management;
  • legal compliance;
  • telecommunications compliance; and
  • consequences arising from misuse of the Services.

19. DISCLAIMER

CallerPass provides communication management tools but does not guarantee:

  • spam prevention;
  • fraud prevention;
  • communication delivery;
  • caller legitimacy;
  • screening accuracy;
  • uninterrupted routing;
  • forwarding reliability; or
  • protection from all unwanted communications.

Users remain responsible for their own decisions and communications.

20. CHANGES TO THIS POLICY

CallerPass may update this Acceptable Use Policy at any time. Continued use of the Services after updates constitutes acceptance of revised policies.

21. RELATED POLICIES

This Policy should be read together with:

  • Terms of Service
  • Privacy Policy
  • Billing Terms
  • Communications Consent Terms
  • Any feature-specific policies

22. CONTACT INFORMATION

CallerPass CallerPass United States support@callerpass.com https://callerpass.com